Since Azure AD does not support exposing custom attributes via OpenID Connect (i.e. setting the autotaskusername value for a user within the IdP), Azure AD clients must use the Enabled for selected resources using Identity Provider's Name Identifier option, where the user's unique ID from the IdP is set on the Autotask SSO page.
When configuring the IdP, a subdomain will need to be specified. To confirm the correct subdomain, login to Workplace Online. Once logged in, make note to the subdomain in the URL. The subdomain is the part between the https:// and .awp.autotask.net/ and should be us, eu, ca, or au.
autotask outlook add in
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